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Welcome to Duke Medical Centre 

From 1/10/21 the surgery will be taking prescription requests. This will be between the hours of 13:00 and 15:00. (Mon, Tue, Wed & Fri) Call the general enquiries line, and follow the option needed. 

*Please bare with us, as this is a new system and will be extremely busy. Thank you for your co-operation*

**Currently we are not offering a Phlebotomy Services(Blood Tests) in the Surgery. If you are advised that you need bloods, then you will be redirected to the drive thru, or to the Hallamshire Hospital. More info below.**

Blood tests -

The new blood drive through started on 5th July 2021, the drive through service at City Parkway will be open Monday to Friday, 7.30am to 5.15pm (excluding Bank Holidays) and Saturday, 8am to 1pm.

Before you attend please ensure your doctor has placed an order on the system or you have a relevant request form. If you do have it please bring your hospital number with you and have this ready for the phlebotomist as this will make it easier to find you on the computer system.

The drive-through service will be operating in addition to the C floor phlebotomy service at the Royal Hallamshire Hospital which is open Monday to Friday, 7.30am – 5.20pm and Saturdays, 8am – 1pm.

Covid-19 Vaccine Booster Info -

Manor & Park will be starting the Covid-19 Booster Vaccine programme this week. They will be starting the programme by offering the vaccine to the following people.

 

Patients aged 50 and over and,

Front line NHS and care staff.

 

If you have had your 2nd vaccine 180 days prior you are entitled to book in for a booster, you will need to go online and book in through National Booking system at anyone of the sites available. Please don't call the surgery as the lines are extremely busy. They will work through the lists and either, text, phone or write to you.

 

The clinic is running at Manor Park Medical Centre, 204 Harborough Ave, S2 1QU every Thursday afternoon and Saturday mornings, this is to ensure that the normal GP surgery clinics are not affected as we know that there is a huge demand for GP and Nurse appointments across the country currently and do not want to disrupt Patient access.

 

Thank you for your ongoing support and patience during this exceptionally busy time.

Practice update from 19th July -

To all Patients:

Whilst Governmental guidance changes on Monday, 19th July in respect to the wearing of masks we will continue to ask all patients that they continue to wear a mask when attending the Practice.

As a Health Care Provider, we have worked tirelessly over the past fifteen months to create a safe environment within which staff can work and patients are safe to attend. Whilst the number of positive cases continues to rise we believe it is appropriate to continue with our current arrangements.

So the door will remain open with the use of intercom entry, you will be asked COVID related questions, asked to wear a mask and you will be socially distanced in the waiting room.

If you are exempt from wearing a mask, or you choose not to, you will be asked to wait outside until the clinician is ready to see you.

We are doing telephone triage calls in the morning and if you need seeing face-to face the clinician will book you in, we have an on-call GP who is on call mornings and afternoons to deal with any emergencies.

 

Please respect the job the Reception staff are doing, they are working to local and national protocols in order to keep the Practice operating as efficiently as possible to make sure we can deal with your issues and queries as quickly as possible.

We hope you understand the reason for us continuing to work in this manner; the situation will be reviewed regularly and changes made when necessary.

Our key focus is keeping patients, staff and the community as safe as possible.

Thank you for your understanding and continued support

Prescription Order Line Update -

For some years NHS Sheffield Clinical Commissioning Group (CCG) has worked with Duke medical centre to provide a Prescription Order Line telephone service for ordering repeat medication.  This service was set up as a test service and has only been available to a few volunteer Sheffield general practices and their patients, including Duke medical centre.  The CCG has formally looked for an NHS provider to extend the Prescription Order Line to all general practices in the city but unfortunately has been unable to find one that meets the right criteria. 

Therefore, as we are unable to provide equal access to this service for all Sheffield patients, the CCG has taken the difficult decision to stop providing the Prescription Order Line to Duke medical Centre patients from 30 September 2021

We understand that this will mean a change to how you can order your repeat medication and we and the CCG would like to know how this will affect you and what support you may need to order your medicines in the future. 

Please tell us about how this will impact you by completing this short survey:

 www.bit.ly/prescription-order-line

Further practice Information -

As a practice, we already provide a telephone triage service for advice or appointment requests.  We also use video consultations to enable GPs to have face to face consultations with patients. The online triage service available via a service called AccuRx. 

 

All Clinical staff are still wearing full PPE when seeing patients. 

For prescriptions, please continue to ring the central number, use the online service or place your paper requests in the letter box situated in the foyer of the main building.   

 

Prescriptions will be sent electronically where possible to a pharmacy of your choice, this is to minimise transfer of paper.  It is important that you contact the reception team to either set up or change a nominated pharmacy. 

 

When entering the building, please press the intercom situated in the foyer, step back and wait for a member of the reception team.  

Please bear with staff as they may be busy and not able to answer the door immediately.  It is important that you use the hand sanitiser when entering and leaving the building.

(Site updated 05/10/2021)

Contact Details

Duke Medical Centre

Contact Telephone

0114 272 2100
0114 272 0689
0114 272 0689
0114 2720689
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